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FAQ

Mapicha Features

    Photo, Video, Audio, Flash, Vector illustration files

    Prints and Shipped products

    Subscription for instant access

    Credits system

    Flash and Java Stock Photo's Uploaders

    New!

    Affiliate system

    Facebook/Twitter/Vkontakte authorization

    Remote file's storage on Amazon S3 and Rackspace clouds files

    SMS mobile payment Fortumo

    New!

    Community tools to users: messages, blogs, testimonials, reviews, friends, avatars, notifications, newsletter.

    SEO friendly optimized links

    Photographer's examination system

    Google coordinates

    Coupons/Discount system

    Sell photo collections

    Home page with slideshows and photo sets

    Photo Zoomer

    FFMPEG

    Multiple languages support:


FAQ

Most Frequently Asked Questions:


    What do I do when my member name and password do not seem to work?

    Where do I find my receipt?

    What do I do when Im having download problems and credits were deducted?

    What is a credit and how does it work?

    How do I purchase images from your site?

    Why are your images so inexpensive/cheap?

    What if I forgot my password and/or member name?

    How do I change my member name?

    How do I change my password?

    How can I use your images? Are they Royalty Free?

    What can and can’t be uploaded?

    How do I become a contributing photographer for mapicha.com?

    How do I upload vector illustrations or Flash files?

    When do I need a model release?

    How long will it take for my application or images to be reviewed?

    Where do I find the Model Release form?

    How much does a photographer make / what is the royalty structure?

    If I’m approved as a contributing photographer, are the samples I provided automatically accepted?

    What are the specs required for images to be uploaded or rules for uploading?

    I had a file rejected because of "noise" or "compression artifacting". What does this mean?

    Trouble uploading preview images associated with vector illustrations.


What do I do when my member name and password do not seem to work?


If your browser stays at the main welcoming screen after attempting to login, please ensure your system clock (date/time/year) is correct.


If you’re redirected to a login error page, make sure your caps lock is off as your password and member name are case sensitive. Also, check your cookie settings to ensure they’re on a medium privacy level and clear all cookies and cache in your browser.


If you’re still redirected, please try resetting your password.


If this doesn’t resolve the issue contact customer support.

Top Where do I find my receipt?


Purchase receipts will be emailed to you.

Top What do I do when I am having download problems and credits were deducted?


If you experience download problems, please contact customer service with the file number and we’ll email the file to you or refund your credits. Please note that you have 24 hours from the time of your initial download to re-download that image without having to purchase additional credits.

Top What is a credit and how does it work?


Credits are the mapicha.com currency and we sell them so you can purchase files with our micro-payment system (low price for high volume).

Top How do I purchase images from your site?


You’ll need credits. Purchase credits through a plan and spend them whenever you download a file. We offer Pay-as-you-go credits.

Top Why are your images so inexpensive/cheap?


Images on our site are contributed by individual photographers whose talent ranges from hobbyist to professional. Our goal is to provide customers with great photos that also fit within their budgets.

Top What if I forgot my password and/or member name? If you cannot remember what your password or member name is, email us to reset your password. Top How do I change my member name?


If you would like to change your member name, please contact Customer Service and include the new member name you would like to use.

Top How do I change my password?


To change your password, log into your account and click on the ‘My Profile’ tab at the top of the site. Then click on the ‘About’ tab.  There you can change your password.

Top How can I use your images? Are they Royalty Free?


All of the images on our site are Royalty-free. 


If you still have questions, please contact Customer Support.

Top What can and can’t be uploaded?


mapicha.com welcomes all experience levels of photographers and non-photographers, but reserves the right to decline files in its discretion, including reasons based on the following criteria:

  Poor Focus

· Poor Lighting

· Excessive Noise, Grain & Color Distortion

· Compression Artifacts

· Over Filtering

· Poor Isolation & Cropping

· Dust & Debris in Scans

· Upsampling or Rezzing up Images

· Poor Composition

· Inappropriate Title or Description

· Copyright / Trademark Infringement or Risk

· Adult/Pornographic Content is unsuitable for mapicha.com

· Profane or Violent Images


Top How do I become a contributing photographer for mapicha.com? Anyone over 18 can apply to become a photographer on mapicha.com.

In order for you to become a member and use all of the available features on mapicha.com you must complete the registration form provided here.


mapicha.com guarantees that it will neither rent nor sell your personal information to anyone!

 

Top How do I upload vector illustrations or Flash files? Vector Illustrations:


    Save your vector illustration as an Adobe Illustrator 8 .EPS (Encapsulated Postscript) file. Your EPS file should be saved as an AI8 compatible EPS.

    Open the file in Adobe Photoshop and create a 1920 x 2800 pixel RGB JPEG preview of your file.

    If you would like to include other file formats (AI, PDF, etc) you can place them in a separate ZIP folder


Flash Files:


    Generate an .SWF version of your file.

    Create a 380 pixel (wide or tall, depending on the orientation of your animation.) RGB JPEG preview of your file.

    Place your .FLA files into a folder and ZIP the folder.

    Proceed to the form, you’re ready to upload your ZIP, SWF and JPEG preview.


Top When do I need a model release? If the images that you are submitting have an identifiable human face, then you will need a model release. Top How long will it take for my application or images to be reviewed? Each image is checked individually by one of our Approval Administrators for various requirements such as size, file type, quality and copyright. This means that every image in the library has been downloaded, viewed at full size, checked exhaustively and qualitatively evaluated by at least one, but sometimes two or more Approval Inspectors.


If you are a new photographer and you have recently uploaded files, please be patient. Your image is in the queue, and will be processed in turn. There’s no need to upload again, or send us an email. Top Where do I find the Model Release form? You can get a sample model release form in PDF format at http://www.mapicha.com/docs/modelrelease.pdf Top How much does a photographer make / what is the royalty structure? The royalty structure on mapicha.com is 50%. We pay higher royalties than the other stock sites because we are a photographer driven community.

Top If I’m approved as a contributing photographer, are the samples I provided automatically accepted? No, you will need to resubmit those images to our inspectors for approval. Top What are the specs required for images to be uploaded or rules for uploading?


    Images must be RGB JPG format only

    You must own the full copyright to any image you upload. This means you must be the photographer or artist that created the image.

    All trademarks must be removed. This includes logos, brands and entities with copyright or trademarked elements. This many also extend to trademarked products such as cast sculptures, toys, architecture and other elements of design. Copyright is checked with each file.

    File sizes: the bigger, the better. 300 dpi 5" x 7" is optimal. 64ox480 images are not usable by most graphic artists. All files should be 1200 x 1600 pixels minimum (anything smaller will be automatically rejected).

    Entering keywords and descriptions: be descriptive. Include at least 10 keywords and use a title other than ‘dog’ or ‘man’. Supplying more keywords means your image will match more searches. Images with more keywords get downloaded more often.

    Model releases: images with clearly visible people require a model release (Model Release) form for legal reasons. Children in images can’t sign a model release. A legal guardian or parent must sign for all children under the age of 18 years. You will be notified if you need a model release and it can be uploaded later if you’re not sure.

    Legal notice: uploading images/artwork that belongs to somebody else (copyright or otherwise) will result in a suspended membership and in some cases may have legal ramifications.

    Your account profile must have your full, real first and last names, and mailing address entered before completing an application. Anyone uploading with a fake name will be banned immediately.


Top I had a file rejected because of "noise" or "compression artifacting". What does this mean? A little bit about compression: The JPEG file format uses a "lossy" compression method. In order to make the file smaller, information is thrown away, or lost. The "quality" setting that most image editing programs and digital cameras have when saving JPEGs determines how much information is lost. At a certain point with lower quality settings the removal of information during the compression process can become visible in the form of compression artifacts (places in the image where too much detail has been lost). Too much JPEG compression can become visible either in the form of a general loss of detail, or grainy/patterned areas (especially in flat spaces, such as skies).


"Compression artifacting" can be introduced by the camera and/or by your image editing software at lower quality settings. Also, re-sizing, re-sampling, and re-saving can all degrade the quality of a JPEG image, so one should be careful about re-saving JPEGs. If for example, a photo was re-saved 4 times (even at a quality of "12" or "Best") the image quality will become worse and worse. With this in mind, it is obviously best to start with the cleanest image possible. You may want to double-check your camera settings to make sure it is saving at the highest quality.


"Noise" (pixels of varying colour where there shouldn’t be) is most commonly created by digital cameras, especially in darker shadows or under low-light conditions and exacerbates the compression issues mentioned above. You might want to double-check to make sure that your camera’s ISO/ASA setting is at the lowest number (usually 100). In digital cameras, higher numbers (200 or 400) will always result in more noise.


  Top

I am having trouble uploading the preview image to go with my vector illustration.                                                                                                                                             

Please try uploading the preview image file at 72pt at a resolution of 1024 x 768.


Registration


    What are the minimum system requirements for browsing the mapicha.com site?

    You can optimize your browsing experience on mapicha.com if your computer meets the minimum system requirements.


    Operating system

            Mac OS X version 10.4 or later

            Windows XP or later

         

    Web browser

           

            Internet Explorer 6 or later†

            Mozilla Firefox 3

            Apple Safari 4

   

    Internet connection


        Broadband internet access with an upload speed of 256KBS.


        If you don't know your upload speed, then check with your internet service provider or click here.

    Monitor display

        For best results, set your screen resolution to 1024 x 768 or higher. For more information, see Help for your operating system.

    Other

            Turn off your pop-up blocker. For more information, see Help for your web browser.

           

            Download and install the latest version of Adobe Flash Player from the Adobe website.

         


    † Some features on mapicha.com are not supported in Internet Explorer 6. To take full advantage of the features on the site, we recommend upgrading to Internet Explorer 7 or later.

    Why should I register?


    Registration on mapicha.com is quick, easy and free. You can create and save multiple lightboxes for storing, reviewing and sharing images you like. And, you can choose to receive email communications about new imagery and special offers from mapicha.com.

   

    How do I register on mapicha.com?

    To register, click Register in the upper-right navigation bar, and then enter the required information on the Become a registered user page.

    Can I register as a business?

    Yes. If you have a business license and will be using your business name, bank and tax information, you can register as a business. To do so, contact us.

    What type of information do I need in order to complete the registration process?

    You'll be asked to provide the following information:

        Valid email address

        First and last name

        Username and password

   


    You can use your email address as your username. Your password must be 6 or more characters long.


    Note: If you are already registered on gettyimages.com, jupiterimages.com or punchstock.com, you can sign in to mapicha.com with the username and password you use on those sites.

   

        Billing country

       

        Job role and title

        Organization type and name

       

        Telephone number

    Is my personal information shared with anyone?

    mapicha.com does not share your personal information with any outside parties except as provided in our privacy policy. For more information, please see our privacy policy.

    Can I share my username and password with anyone?


    No. You are not permitted to share your username and password with anyone; it is for your personal use only. If additional users from your organization require access to the mapicha.com subscription, or if you wish to share images you download through your subscription with others in your organization, then you must buy additional user licenses (also called seat licenses) for each individual with whom you share images or who accesses the mapicha.com subscription. To buy additional seat licenses, contact us.


    To learn more about seat licenses, see About seat licenses.

   

    I've forgotten my password. How do I retrieve it?

    To retrieve password, do the following:

        On the Please Sign in page, next to Forgot your password?, click Click here.

        On the Forgotten password page, do the following:

            In the Username box, type your username.

           

            In the Email address box, type your email address.

             

        Click Submit.

         


    An email with a link to reset your password will be sent to the email address registered with your mapicha.com account.

    How do I change my personal information such as contact information or billing address?

   

        Sign in to mapicha.com.

       

        In the upper-right navigation bar, place your pointer on My Account, and then select the account information you want to update.


Working with images

Searching for images


    How do I turn large preview of images off or on?

    In the upper-right or lower-left of the Search results page, click Turn off or Turn on next to Large preview.

    What are some guidelines for entering keywords?

        Keywords are not case-sensitive; you use uppercase or lowercase letters, or any combination of the two.

        If you enter more than one keyword in the Keywords text box, the search will be run as if the Boolean operator AND were inserted between each of the search terms.

        Commas are not necessary to separate multiple search keywords; commas are treated as the Boolean AND.

        You can search by keywords and image IDs, or a combination of each.

        When searching by image numbers, enter multiple image numbers separated by a comma; commas function as the Boolean OR for searches by image number.


   


    For more information about entering keywords, see Can I type multiple keywords when I do a search?

    How do I narrow my search results?

   


    There are a number of ways to narrow or refine what you are searching for. We suggest that you start with a broad set, and then narrow your search depending on the number of thumbnails in your search results.

    You can narrow your search results in the following ways:

        In the Keywords text box, include a filter term with keywords

        Type a term such as color, black & white or cutout to choose the combinations that best suit what images you want to search for. For example, type sunflower cutout to search for images of a sunflower on a white background, or type sunflower black & white to search for images of a sunflower that don't include color.

        Not these words

        This text box allows you to exclude all images with specific keywords.

        Media type and image filters

        You can choose to see only photos or illustrations in the search results. Or, filter your search results to see images with a vertical or horizontal orientation, or both.

        Clarify your search

        If you search for a keyword that has multiple meanings (for example, orange), you can narrow your search results by choosing to see only images showing the color or only images showing the fruit.

    What is "Clarify your search" and how does it work?


    Clarify your search is a synonym keyword search feature that allows you to narrow and refine your search results if the keyword you entered has multiple meanings. For example, the keyword bank can be a land feature such as a slope bordering a stream or river, or it can be a financial building. You can choose to see only images showing the land feature or images showing the financial building in your search results.

    To narrow your search using the Clarify search feature:

        On the Search results page, if the keyword you entered has multiple meanings, you'll see the synonyms listed below the gray box above your search results.

        Select or clear the checkboxes for the keywords of images you want to see in your search results.

        Click Search again

        Your search results will update to show images specific to the keyword checkboxes you selected to clarify your search.

   

    Can I type multiple keywords when I do a search?

    Yes you can. When you search for images using multiple keywords, you can use search operators (also called Boolean operators) such as AND, OR, and NOT to narrow, broaden or define your search. The table below illustrates the use of search operators with multiple keywords:

        To find images ...

        Use these search operators

        Examples

        With both cats and dogs

        And, comma, or a space

        cats and dogs

        -or-

        cats, dogs

        -or-

        cats dogs

        With either cats or dogs, or both

        OR

        cats or dogs

        With cats only

        NOT

        cats not dogs†


    † A subscription can be shared with other users by purchasing additional seat licenses.

    † You can also use the Not these words text box to exclude specific keywords.

    Can I search for images using keywords other than English?

    Yes. mapicha.com has 7 international sites (Deutsch, Español, Français, Italiano, Japanese, Português and UK English) that support keyword image search in the language of that international site. These sites have the same search features and image content as the US English site.

    How do I search for objects on a white background (also called photo objects)?


    On the Search results page, under Image filters, select the CutOut checkbox, and then click Search.


Managing lightboxes


    What is a lightbox?


    A lightbox allows you to store and review images. You can create a lightbox to collect, annotate and share sets of images related to a project or simply store your favorite images for later.

    When you browse to the mapicha.com website, you can add images to a temporary lightbox without having to sign in or register. Images are not saved in your temporary lightbox unless you sign in or register. Once you register on mapicha.com, you can create, save and manage multiple lightboxes.

    How do I create a lightbox?

   

        Sign in to mapicha.com.

       

        In the upper-right navigation bar, click Lightbox.

       

        On the Lightbox page, click Create new lightbox.

        In the Create new lightbox pop-up window, enter the lightbox name and any notes.

        Click Create.


    The lightbox you created appears as a selection in the Lightbox drop-down list.

   

    How do I add an image to a lightbox?

   

        Sign in to mapicha.com.

       

        In the Keywords text box on the Search pane, enter the keyword of the image you want to search for.

        On the Search results page, under the image you want to add, click Add to lightbox.

        The image is added to the lightbox.

        Repeat step 3 for each image you want to add.

        To view images in the lightbox, in the upper-right navigation bar, click Lightbox.

    How do I rename a lightbox?

   

        Sign in to mapicha.com.

       

        In the upper-right navigation bar, click Lightbox.

       

        On the Lightbox page, next to the Lightbox drop-down list, click Rename.

        In the Rename lightbox pop-up window, click the Select a lightbox drop-down list to select the lightbox you want to rename.

        In the Enter a new name text box, type the new name of the lightbox.

        Click Rename.

   

    How can I share a lightbox?

   


    To share a lightbox, you can email a lightbox from the site, or cut and paste the web address of a lightbox to include in an email message or instant message window.

    To email a lightbox

        Sign in to mapicha.com.

        In the upper-right navigation bar, click Lightbox.

        On the Lightbox page, click the Lightbox drop-down list to select the lightbox you want to share, and then click Email.

        In the Email lightbox pop-up window, enter the sender's email address in the From box and the recipient's email address in the To box.

        In the Subject box, edit the name of the lightbox, if necessary.

        In the Message box, enter content, if necessary.

        Click Send.


    To cut and paste a lightbox web address

       

        Sign in to mapicha.com.

        In the upper-right navigation bar, click Lightbox.

        On the Lightbox page, click the Lightbox drop-down list to select the lightbox you want to share, and then click URL.

        In the Lightbox URL pop-up window, select and copy the web address, and then paste the web address in an email message or instant message window.

    How do I delete a lightbox?

   

        Sign in to mapicha.com.

       

        In the upper-right navigation bar, click Lightbox.

       

        On the Lightbox page, click the Lightbox drop-down list to select the lightbox you want to delete.

        Click Delete.

         


Viewing image details


    How do I turn large preview of images off or on?

    In the upper-right or lower-left of the Search results page, click Turn off or Turn on next to Large preview.

    How do I view the details of an image such as price and file size?

        In the Search pane, under Keywords, enter one or more keywords.

        On the Search results page, click the image you want to view.

        The image opens in a pop-up window that shows the file size, subscription price, single image license price, and other image details.

         

    Can I download an image with no watermark?

    Yes. If you want to download an image with no watermark, you must buy a subscription or buy an extended license to use a single image.

    Can I download images for comp or evaluation purposes?

    Yes. mapicha.com allows you to use images for comps and layouts for a period of thirty (30) days. Comping files may be used to evaluate a particular image or to create materials for proofing presentations to clients. Comping files are not licensed for use in final projects, whether for internal or external use. For more information, see the mapicha.com Comping File Preview License Agreement.