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Getting Started

Q:

The file I just downloaded is not 300dpi, which is the standard for printed materials. Why?

 

A:

The images you downloaded are output by different cameras, scanners or other equipment. The default resolution on some of them could be lower than 300 dpi. This doesn't mean that the file is not usable. Before you download a file, first make sure you check the "Print size" displayed under the "Download" button in both English and metric systems and for both web and print use. Use any graphical software to adjust its resolution (if you are using Adobe Photoshop, make sure you uncheck the "resample image" option before changing the resolution of the file to 300dpi).

 

 

Q:

Are the images free of watermarks?

 

A:

All high-resolution images you download have no watermarks. The only images watermarked are the thumbnails visible on the site. You can download a file by using the Add to Cart button located on the Image details page, right below the image. Read the information from the 'Download confirmation' page carefully as it contains useful information regarding how to successfully retrieve the file in various ways.

 

 

Q:

What does "credit" stand for?

 

A:

When registering as a member you have access to volume discount packages. This means that you pay for buying credits. A credit is the unit used to download images. For each image a certain number of credits is deducted from your account. The unused credits are kept in your account for future use.

 

 

Q:

What method of payment do you accept?

 

A:

We partnered with PayPal.com and PesaPal.com to provide you several options for buying the images. You can pay using your PayPal account or credit cards on the same platform. If you are in Kenya, PesaPal allows you to make payments from your mobile money accounts such as MPESA, ZAP and Yu Money. We accept all major credit cards (Visa, MasterCard, American Express and Discover).

 

 

Q:

As a new customer I am trying to figure out which credit package to purchase. Can you help?

 

A:

The packages are tailored for your design needs. If you use many images on the long term, then a higher package is suggested, in order to take advantage of the higher discounts. If you need less images choose a less expensive package.

 

 

Q:

I cannot distinguish between watermarked and non-watermarked images. When I click on them, they all have a watermark. Can you help?

 

A:

Our site provides various sizes of small thumbnails and a larger version (comp) that includes a transparent watermark (our logo as a semitransparent layer centered on the image). Note that this is needed for security reasons and the high-resolution version you will download (using the download button) is free of any watermarks.

 

 

Q:

I don't have a credit card nor a Paypal or MPESA/ZAP or YU Money account. How can I buy credits for downloading images?

 

A:

We strongly encourage you to contact your local bank and request an international credit card. We have customers from all over the world and we accept cards issued by any bank, as long as they are internationally valid. If all these fail, you can contact us at +254 717 514 477 or send us an email for details on how to make a payment using a regular bank check, money order or cashiers check. Note that the credits are added only after the bank clears your funds, therefore delays can appear.

 

 

Q:

I want to buy a subscription package. How many images can I download and when does the subscription ends?

 

A:

The subscription package gives you access to a very high discount. The bonus can even exceed 100% in specific cases. Considering the high amount of images that you can download, a daily restriction is applied in order to assure an equal split of the consumption throughout the whole subscription month. You may download up to 10 or 20 images per day, each day. If you spent all images today, come back tomorrow and continue the download. If you are trying to meet a deadline and need more images today, you can buy credits that can be used right away. The subscription ends after 30 days since you purchased the subscription, it is not related to the calendar month.

 

 

Q:

I forgot my login details, how do I find them?

 

A:

In order to retrieve your login details please access this page. Use the email address you provided upon registration.

 

 


Site features

Q:

I like the zoom feature when browsing the search results, however, I find it distracting at other times. Can I disable it if I wish to?

 

A:

Currently, we do not have the option to turn off the zoom feature.

 

 

Q:

What's a collection/lightbox?

 

A:

A collection is a set of images on a specific theme created with the purpose of easier access to those images in the future. Instead of searching for them each time or keeping a list of URLs, you can create a collection/lightbox for future use. The feature requests the owner (the person who creates it) to assign relevant title, keywords and description. They should be relevant as other designers could use the collection in the future. Mapicha.com is a community so share this experience even if you are creating the collection/lightbox for your own use.

 

 

Q:

I have heard that you provide free images. How can I download them and what restrictions do they have?

 

A:

From time to time we offer promotional free credits. If you received a free evaluation credit you should be aware that it cannot be used in projects, unless a commercial credit package has been acquired. The free credit allows you to evaluate any image on the site. Images downloaded from the free section can be used under the Limited Royalty-Free license. They can be found in the "Free photos" page.

 

 

Q:

How can I edit my profile information?

 

A:

You should access the Management Area and update your information in the Member Profile section.

 

 

Q:

How can I change my password and/or my personal details?

 

A:

Your profile information, including password and email can be replaced from the Member area. Access the About tab, replace the information and click Submit.

 

 

Q:

How can I save the images I like or consider for future purchases?

 

A:

The feature you are looking for is the lightbox. You can create one using the Lightbox link from the upper toolbar. After the lightbox is created, on the image details page a new dropdown will appear which will allow you to add the image to one of the lightboxes created. Furthermore, you can email that lightbox to a friend or share it with other users (they need to be registered in order to edit the content of the lightbox). A similar feature is the "Collections" area. You can create a collection that will be available to all users on the site, giving you easy access in the future to the files you like and also helping other users to see images selected by specific criteria.

 

 

Q:

I want to donate one of my images to the "Free photo" section. What do I have to do?

 

A:

You can donate images at submission time (regular uploads). Please note that the free photos can be used commercially by designers and that we reserve the right to select the images donated.

 

 

Q:

I am having a challenge actually downloading an image. I have no idea where the JPEG is being downloaded to. It does not show up on my computer desktop. Can you please tell me exactly how to download the images from your website on to my computer?

 

A:

The location of the saved file may depend on your OS version and browser type. Internet Explorer on some WIN operating systems may save the file in the Temporary Internet Files folder, while some Mac browsers will save it on the desktop. You can do a search after the latest JPG files located on your computer that include "Mapicha" in their filename. As this happens only on the some systems, the best choice would be to try to download the file again and read carefuly all instructions listed on the Download Confirmation page in order to be able to specify the desired location.

 

 

Q:

Will my personal information be displayed under the profile page?

 

A:

We do not disclose your contact details. We only show your city, country, website and company information.

 

 

Q:

How can I see if a credit was deducted twice?

 

A:

When you first download an image, the system automatically allocates you 24 hours when you can download the file again without having any other credits deducted. After this time expires any download is counted again. You should check the "Downloads" section and if an image is listed twice, email us for a refund (include the file ID).

 

 

Q:

I registered with Africa Knows and provided a valid email address, but I am not receiving any emails from you.

 

A:

If you are using a spam filter or a free email provider such as Gmail or Hotmail, ensure that the filters are not accidentally marking our emails as spam. This is possible especially for the automated notifications we send to our contributors. If you cannot identify the filters, call your email/ISP provider or replace the email address used in your profile with another one.

 

 

Q:

When does a subscription day start?

 

A:

The subscription day starts at the time when you bought the subscription. The day resets after 24 hours from this time.

 

 

Q:

How do I contact one of your contributors/photographers?

 

A:

In order to contact a photographer, you can either leave a review on one of his/her images or click on the "Sitemail to User" button to send a private email. Please note that it is unsafe and against our policies to forward your private contact address for off-site transactions.

 

 

Q:

I need a special image and can't find in your library? Is there a section for photo requests?

 

A:

Please Contact Us and we will assist you with special photo requests.